CX First

Construction / Trade

Manage on-site quality, receive automated audits and customer feedback on your projects. CX First streamlines your processes, detects defects, and enables you to act quickly to ensure satisfaction and compliance.

Multi-sources

Connect.

In the construction and trade sector, CX First lets you connect various channels to gather customer feedback and measure operational performance:

Satisfaction surveys (post-purchase, post-service) to monitor the customer experience at each stage of the sales cycle. Quality audits of services in-store, on worksites, or online. Social media and customer feedback to understand perceptions from professionals and individuals. Mystery visits to evaluate reception and service quality in sales outlets.

Strategic decision-making

Explore.

Analyze the collected data through customized dashboards and analytics tools:

Identify satisfaction trends by region, product type, or service (logistics, after-sales). Monitor commercial teams and agency performance by comparing key indicators: NPS, delivery times, quality of advice. Quickly identify improvement areas and best practices based on feedback collection and performance audits.

Operational impact

Deploy.

Implement concrete actions based on collected data and feedback:

Roll out corrective action plans to address dissatisfaction and improve service quality in-store or online. Automate alerts for quality deviations, delivery delays, or specific needs of professional clients. Track the effectiveness of your actions by measuring their impact on satisfaction indicators and continuous improvement in the customer relationship.

Discover CX First

Take back control of the customer experience.

CX First: the strategic hub that transforms the voice of the customer into a performance driver.

  • Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
  • Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries

Speak with one of our experts

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