The hub that unifies all your CX in one place.

AI CX Agent

The Hub that turns the voice of the customer into a driver of performance.

Take back control of the customer experience: align your data, your teams, and your decisions in a single platform designed to manage performance continuously and at all levels of the organization.

CONNECT.

Centralize all your customer experience and business data in a single platform. Whether via API or file integration, regardless of the source, the solution ensures flexibility and security.

EXPLORE.

Deliver reliable data to the right users. Data visualization, analysis, and extraction are carried out with ease and fluidity through an intuitive interface.

DEPLOY.

Engage and involve teams with modules for alerting, managing and tracking action plans, self-assessment, to-do lists… Finally, measure the impact of your actions.

Discover CX First

CX First by Qualimetrie is the successful combination of a SaaS platform and experts in customer and employee experience.

CX First is much more than a tool. It’s a solution driven by a group of customer experience experts: Qualimetrie, with 37 years of expertise in France and internationally.

Qualimetrie

A historic player in customer experience, Qualimetrie has been supporting brands for over 35 years in analyzing, measuring, and optimizing their customer journeys.

CX first by Qualimetrie

CX First, the technology platform developed by Qualimetrie, centralizes and activates CX data using AI to turn every customer feedback into a performance driver.

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How CX First Transforms Customer Journeys Into Loyalty Stories

Turn every customer interaction into a loyalty-building story. Learn how CX First transforms journeys into long-term growth through empathy and innovation.

Customer Experience Management: Why CX First Puts Clients at the Center

Improve customer satisfaction and loyalty with CX First’s approach to Customer Experience Management. Discover strategies to put clients truly at the center.

Understanding Customer Emotions Through Verbatim Analysis

Turn customer words into strategic emotional insights to improve your products, strengthen loyalty, and innovate.

Customer Experience Management Hub

1 all-inclusive platform providing access to all data: easy to access, user-friendly, stable.

Connected sites

Users

Clients

Over 200 clients already connected

They say it better than we do: discover how CX First has truly changed the game for our clients.

The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First.

Remy TREGUER

Customer Experience Director FUTUROSCOPE

The customization of the dashboard and the responsiveness of the teams allowed us to meet our needs exactly. Moreover, the mass distribution of information (KPIs, audio, verbatim) to the network is done in a simple and automated way.

Richard LAVAL

Customer Services Management MERCEDES-BENZ CARS

CX First gives me a clear and simple view of areas for improvement thanks to the action plans implemented. It’s truly appreciated by the network!

Stéphanie JOURDAN

Head of Voice of the Customer KFC

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Ready to turn your data into action?

Connect to an open data hub that’s truly easy to deploy. Centralize all your data securely.