Business cases

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Semantic Analysis

Turn thousands of text verbatims into clear insights: AI detects key themes, emerging trends, and drivers of satisfaction or dissatisfaction. A strategic compass for your decisions.

Quality Management

Manage the quality of your products/services across the entire network using targeted indicators, regular assessments, and automated corrective actions. A proactive approach to raising your standards.

Network Engagement

Boost your network’s engagement (dealerships, agencies, branches) by orchestrating targeted campaigns and internal challenges. CX First helps you mobilize your teams around common objectives while measuring the impact.

Autocheck

Enable your field teams to self-audit their compliance and processes via mobile. You benefit from real-time supervision to immediately correct gaps and ensure operational excellence.

BI – Customer Experience – Management Hub

Adopt a true CX management hub: CX First connects your business KPIs and customer feedback, enriches them via AI, then delivers them in decision-making dashboards. You can visualize trends, anticipate risks, and coordinate actions across your organization.

Employee Surveys

Measure the engagement and perceptions of your internal teams, identify friction points, and build a high-performing work environment. Your HR, operational, and strategic decisions are now based on real data.

Ready to turn your data into action?

Connect to an open data hub that’s truly easy to deploy. Centralize all your data securely.