CX First

Food Retail

Measure in-store and online experience through customer feedback, field audits, and digital reviews. With CX First, turn these insights into concrete action plans to boost loyalty and optimize your offering.

Multi-sources

Connect.

Food retail benefits from a range of customer data connection solutions offered by CX First:

Mystery visits to evaluate the shopping experience in-store Brand awareness barometers to track brand perception Customer surveys via email, phone, or face-to-face to gather feedback on different touchpoints Use of QR codes to collect on-site reviews instantly Social media interactions to monitor and analyze spontaneous customer feedback These solutions allow centralizing all data on a single platform for continuous tracking of customer satisfaction KPIs.

Strategic decision-making

Explore.

With CX First, food retail brands can dive deep into customer feedback and optimize performance through advanced analytics:

Analyze store performance based on mystery visit feedback Monitor overall satisfaction indicators using customized dashboards Compare performance by region or store type Detect trends through semantic analysis of customer comments Monitor interactions on social media In-depth data exploration helps prioritize actions and continuously improve the customer experience.

Operational impact

Deploy.

Roll out concrete actions based on CX First insights to enhance the customer experience both in-store and online:

Automated action plans based on mystery visit and survey feedback Track the results of corrective actions and satisfaction campaigns Set up alerts for critical issues detected via social media or direct feedback Monitor team progress on the ground to ensure continuous service improvement in stores With CX First, your teams are equipped to act quickly and effectively to improve customer satisfaction in food retail.

Discover CX First

Take back control of the customer experience.

CX First: the strategic hub that transforms the voice of the customer into a performance driver.

  • Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
  • Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries

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