CX First

Health / Beauty

Put the patient/customer at the center: listen to their feedback, understand emotions, and identify possible improvements. CX First transforms customer voices into tools to strengthen trust, loyalty, and service excellence.

Multi-sources

Connect.

In the health and beauty sector, CX First allows you to connect customer feedback to improve the experience through:

Mystery visits to evaluate service quality, reception, and hygiene in care and beauty locations. Post-visit surveys to collect opinions on the customer experience, received treatments, products used, and overall ambiance. Online surveys via email or QR code to gather immediate and continuous feedback. Social media feedback to monitor brand reputation and respond proactively to reviews. Brand awareness analysis to assess how your brand is perceived compared to competitors in the sector.

Strategic decision-making

Explore.

CX First helps you explore and analyze data to better understand patient and customer expectations in the sector:

Evaluate care and sales team performances through mystery visit results. Segment client feedback by type of treatment, product used, or service provided, to better grasp expectations. Real-time dashboards to track key indicators such as customer satisfaction, treatment/product feedback, and NPS. Exploration of customer opinions on social media to identify trends and adjust your offers accordingly. Semantic analysis of customer comments to spot areas for improvement or successes to replicate.

Operational impact

Deploy.

Using analyzed data, CX First helps you:

Improve service quality and adjust operations based on identified needs. Optimize communication and loyalty strategies to strengthen customer relationships. Deploy corrective actions for services and products based on customer feedback.

Discover CX First

Take back control of the customer experience.

CX First: the strategic hub that transforms the voice of the customer into a performance driver.

  • Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
  • Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries

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