Industry / Energy
Gather customer and user feedback, combine it with your operational data. CX First helps you identify optimization levers, anticipate breakdowns or pain points, and manage a smoother industrial experience.
Multi-sources
Connect.
In the industry and energy sector, CX First allows you to connect various sources to collect data on operational performance and customer satisfaction:
Satisfaction surveys to evaluate maintenance services, deliveries, or supplier relations. Mystery visits to check customer service quality in agencies or on-site. Quality audits to ensure compliance with standards and contractual commitments. Stakeholder feedback via surveys or internal questionnaires to improve operational performance.
Strategic decision-making
Explore.
Explore collected feedback in detail through personalized dashboards:
Monitor equipment and service performance in real time using key performance indicators (KPIs). Compare feedback by geographic area, type of industrial site, or service category. Identify emerging trends, improvement areas, and best practices through in-depth analysis of customer satisfaction data.
Operational impact
Deploy.
Implement corrective actions and ensure continuous improvement:
Automate alerts for performance gaps, incidents, or negative feedback. Track the implementation and effectiveness of action plans for each site or service. Measure the impact of actions taken on customer satisfaction and operational performance with real-time monitoring.
Discover CX First
Take back control of the customer experience.
CX First: the strategic hub that transforms the voice of the customer into a performance driver.
- Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
- Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries
Speak with one of our experts
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