CX First

Real Estate

Track the satisfaction of buyers, tenants, or prospects at every stage: viewing, signing, property management. CX First helps you understand expectations, reduce friction, and maximize the reputation of your projects.

Multi-sources

Connect.

In the real estate sector, CX First enables you to connect different customer feedback streams through:

Mystery visits to evaluate agency reception and service quality Post-viewing or post-transaction surveys to gather feedback on the purchase or rental experience Satisfaction surveys via email, phone, or face-to-face to measure service quality Gathering feedback from social media to identify customer expectations and frustrations Monitoring agency reputation and market perception These channels help improve client relations and monitor key satisfaction indicators in real estate.

Strategic decision-making

Explore.

With CX First, real estate agencies can explore customer feedback in depth to optimize operations:

Analyze agent performance through mystery visit results Personalized customer satisfaction dashboards segmented by agency, region, or transaction type (purchase, rental, etc.) Identify improvement areas from survey results and social media interactions Compare results with industry standards to identify best practices Semantic analysis of customer comments to better understand needs and expectations Through in-depth data exploration, agencies can pinpoint improvement areas and make informed decisions.

Operational impact

Deploy.

Launch concrete actions using insights gathered with CX First to improve real estate service quality:

Training programs for agents based on customer feedback Automated action plans to address issues identified during mystery visits or surveys Tracking corrective action implementation by agency managers Real-time alerts for critical situations detected on social media or via customer feedback Monitoring progress through updated dashboards With CX First, your teams have the tools to turn feedback into actions and improve customer satisfaction.

Discover CX First

Take back control of the customer experience.

CX First: the strategic hub that transforms the voice of the customer into a performance driver.

  • Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
  • Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries

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