Restaurant Industry
Assess the customer experience in the kitchen, dining room, or delivery through reviews, real-time feedback, and surprise audits. CX First transforms this data into action plans to improve quality, build loyalty, and set you apart.
Multi-sources
Connect.
In the restaurant sector, CX First allows you to connect customer feedback streams through:
Mystery visits to evaluate reception, service quality, and cleanliness. Post-visit surveys to gather opinions on the customer experience (dishes, service, ambiance). Online surveys (email or QR code) to get immediate feedback. Social media feedback to monitor online reputation and respond quickly. Brand awareness analysis to position your restaurant compared to competitors. This enables smooth management of customer data for ongoing experience improvement.
Strategic decision-making
Explore.
CX First helps you analyze customer data for a deeper understanding of the experience:
Evaluate service team performance via mystery visits. Segment customer feedback by dish, time of day (lunch, dinner), or venue. Real-time dashboards to track NPS, overall satisfaction, and meal quality. Explore social media comments to understand trends and customer needs. Semantic analysis to identify improvement points and best practices. Deep data analysis helps pinpoint improvement areas and strengthen your assets.
Operational impact
Deploy.
With this information, CX First enables you to:
Implement concrete actions to continuously improve the customer experience. Refine service and communication strategies based on customer feedback.
Discover CX First
Take back control of the customer experience.
CX First: the strategic hub that transforms the voice of the customer into a performance driver.
- Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
- Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries
Speak with one of our experts
Would you like to address any particular methodology(ies)?