CX First

Retail

From e-commerce to physical points of sale, CX First unifies customer feedback, detects experience trends, and proposes personalized actions to boost engagement, basket size, and satisfaction.

Multi-sources

Connect.

In the retail sector, CX First allows you to connect customer feedback flows for smooth management of touchpoints through:

Mystery visits to evaluate service quality, reception, and in-store experience. Post-visit surveys to gather insights on the shopping experience, product availability, and overall satisfaction. Online surveys via email or QR code to collect real-time feedback after each interaction. Social media feedback to monitor your brand’s reputation and respond to reviews. Brand awareness analysis to understand how customers perceive your stores compared to competitors. This supports better customer relationship management and real-time feedback handling.

Strategic decision-making

Explore.

CX First helps you analyze collected data to better understand consumer expectations and needs:

Evaluate sales and customer service team performance through mystery visit results. Segment customer feedback by product, seasonality, or geographic location. Real-time dashboards to track key indicators such as NPS, customer satisfaction, and product availability. Review and analyze customer opinions on social media to anticipate needs and adjust strategies. Semantic analysis of customer comments to identify strengths and weaknesses in your offering. These insights allow rapid identification of improvement areas to optimize the customer experience.

Operational impact

Deploy.

Using the data collected and analyzed, CX First helps you:

Implement corrective actions on the ground to improve customer satisfaction. Optimize operations based on identified needs and consumer priorities. Refine marketing and operational strategies based on customer feedback.

Discover CX First

Take back control of the customer experience.

CX First: the strategic hub that transforms the voice of the customer into a performance driver.

  • Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
  • Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries

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