CX First

Tourism / Leisure

Track your visitors’ experience from booking to their return. CX First aggregates reviews, on-site feedback, and interactions to identify satisfaction drivers and create memorable moments that foster loyalty.

Multi-sources

Connect.

In the tourism and leisure sector, CX First enables you to link customer experience feedback for continuous service improvement through:

Mystery visits to evaluate the quality of offered services such as reception, activities, and organization. Post-activity surveys to gather visitor opinions on their experiences in parks, hotels, or other leisure venues. Online surveys via email or QR code to obtain immediate customer satisfaction feedback. Tracking social media reviews to understand perceptions and trends, and respond quickly to online feedback. Brand awareness analysis to compare your venue’s perception against competitors in the tourism sector.

Strategic decision-making

Explore.

CX First helps you explore customer data for a better understanding of the experience in the sector:

Analyze team and service performance using mystery visit results. Segment customer feedback by type of activity, season, or special event to fine-tune offers. Real-time dashboards to track key indicators such as overall satisfaction, NPS, and activity feedback. Explore online reviews to identify emerging needs and adjust offerings according to visitor expectations. Semantic analysis of customer comments to pinpoint improvement areas and highlight successful aspects.

Operational impact

Deploy.

With collected and analyzed data, CX First helps you:

Improve services and offers based on customer feedback to enhance satisfaction. Optimize loyalty campaigns and adjust communication messages to better meet expectations. Deploy corrective actions and fine-tune internal processes for continuous improvement of the customer experience.

Discover CX First

Take back control of the customer experience.

CX First: the strategic hub that transforms the voice of the customer into a performance driver.

  • Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
  • Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries

Speak with one of our experts

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