CX First

How does CX First work?

CX First is the platform designed by research experts to turn your data into performance drivers. It brings together customer experience, employee engagement, and operational excellence in a single space. All-in-one, open, and reliable, it centralizes your data and makes it immediately usable thanks to a simple, user-friendly, and stable interface.

Data Visualization and Exports

Import files to integrate and transform data, making them easier to use and ensuring compliance with your specific requirements.

Single-Stream or Multi-Stream Dashboard

Create customized dashboards to visualize and analyze data coming from a single data stream or multiple streams simultaneously.

Widgets Adapted to Each Need

Indicator Visualization Widgets: Display your key data in various chart formats (donut, bar, pie) for quick interpretation. Question Ranking Widget (Top/Flop): Easily identify the best and worst performances for your key indicators. Verbatim Widget: Visualize and analyze qualitative feedback messages for a deeper understanding of opinions. Pinned Items Widget: Highlight specific items for focused monitoring.

Consolidated and Detailed Scores

Consolidated Scores: Aggregate overall results in an interactive table, easily exportable in CSV format for sharing and deeper analysis. Detailed Scores: Provide specific reports by visit, survey, or customer review for a granular view of performance.

Advanced Analysis and Reporting Capabilities

Multi-Criteria Sorting Functions: Filter and organize data according to multiple criteria for accurate and personalized analysis. Detailed Single-Entry View of Questionnaires (Visits / Audits / Surveys): Access complete and detailed views for each form or evaluation. Single-Entry View of Online Reviews: Examine customer feedback one by one for a deeper understanding. Semantic Analysis of Verbatim with AI: Automatically identify key topics, sentiment trends, and drivers influencing positive or negative feedback.

Notification Management

Types of Notifications

Notifications for data publication; email alerts (subscription to one or multiple streams).

Notification Frequency

Customize alert timing by choosing an appropriate frequency (instant, daily, or weekly) to stay informed according to your needs.

Notification Customization

Configure preferred alert types and delivery channels for an experience adapted to your requirements.

Trend and Evolution Graphs

Tracking Indicators Over a Given Period

Monitor performance trends by analyzing data over a specific time frame to identify patterns and measure progress.

Comparative Indicator Analysis

Evaluate performance by comparing data between different time periods or scopes to better understand discrepancies and identify improvement opportunities.

Creating Graphs

Generate visual representations to track the evolution of an indicator or compare results across different periods, making analysis and decision-making easier.

Customization of Graphs

Adjust colors and apply specific filters to each chart for clear visualization aligned with your brand guidelines or analytical needs.