CX First

KIA | Labeling Sites to Boost Quarterly Bonuses

KIA uses CX First to monitor sales, after-sales service, and E-Rep against 2,000 competitors. Dashboards, AI coding, and site labeling optimize performance and quarterly bonuses.

Multi-sources

Connect.

Lines of business: Sales and Aftersales (APV) Metrics: NPS, web journey, reviews, mystery surveys, training, business data

Strategic decision-making

Explore.

Bonus tracking dashboard per site E-Rep benchmark: 2,000 competitor POIs AI analysis and coding of verbatims Alerting for VOC and ERP

The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First.

Deploy.

Local and global action plans Site labeling based on performance level

Discover CX First

Take back control of the customer experience.

CX First: the strategic hub that transforms the voice of the customer into a performance driver.

  • Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
  • Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries

Explore our other testimonials

Saint-Gobain – Customer Voice and E-Rep Management for 12 Brands

Saint-Gobain – Customer Voice and E-Rep Management for 12 Brands

Saint-Gobain centralizes VOC & E-Rep data from 12 brands in 4 countries using CX First. An AI solution for personalized dashboards, targeted alerts, and local/group action plans.

Compagnie des Alpes – Voice of the Customer and E-Rep for 18 Parks

Compagnie des Alpes – Voice of the Customer and E-Rep for 18 Parks

Compagnie des Alpes uses CX First to centralize and analyze VOC & E-Rep across 18 parks in 5 countries. Benchmarks, AI coding, and action plans optimize the visitor experience.

Mercedes-Benz Cars Testimonial – How CX First Speeds Up Information Sharing and Network Efficiency

Mercedes-Benz Cars Testimonial – How CX First Speeds Up Information Sharing and Network Efficiency

Discover how Mercedes-Benz Cars leverages the Connect, Explore, and Deploy modules to streamline KPI and field feedback management, ensure precise oversight, and enable continuous improvement in customer satisfaction. Multi-sourced data and massive information sharing.

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