CX First

Saint-Gobain – Customer Voice and E-Rep Management for 12 Brands

Saint-Gobain centralizes VOC & E-Rep data from 12 brands in 4 countries using CX First. An AI solution for personalized dashboards, targeted alerts, and local/group action plans.

Multi-sources

Connect.

12 brands, 2,500 connected points of sale 4 countries: FR, ES, PT, BEL Measurements: NPS, RM, PM, mystery visits

Strategic decision-making

Explore.

Customized dashboard for each brand AI semantic analysis on all verbatims Alerting for VOC, E-REP, CLAIMS

The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First.

Operational impact

Deploy.

Local and group action plans Process auto-check

Discover CX First

Take back control of the customer experience.

CX First: the strategic hub that transforms the voice of the customer into a performance driver.

  • Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
  • Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries

Explore our other testimonials

Compagnie des Alpes – Voice of the Customer and E-Rep for 18 Parks

Compagnie des Alpes – Voice of the Customer and E-Rep for 18 Parks

Compagnie des Alpes uses CX First to centralize and analyze VOC & E-Rep across 18 parks in 5 countries. Benchmarks, AI coding, and action plans optimize the visitor experience.

KIA | Labeling Sites to Boost Quarterly Bonuses

KIA | Labeling Sites to Boost Quarterly Bonuses

KIA uses CX First to monitor sales, after-sales service, and E-Rep against 2,000 competitors. Dashboards, AI coding, and site labeling optimize performance and quarterly bonuses.

Mercedes-Benz Cars Testimonial – How CX First Speeds Up Information Sharing and Network Efficiency

Mercedes-Benz Cars Testimonial – How CX First Speeds Up Information Sharing and Network Efficiency

Discover how Mercedes-Benz Cars leverages the Connect, Explore, and Deploy modules to streamline KPI and field feedback management, ensure precise oversight, and enable continuous improvement in customer satisfaction. Multi-sourced data and massive information sharing.

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