Network Engagement
Boost your network’s engagement (dealerships, agencies, branches) by orchestrating targeted campaigns and internal challenges. CX First helps you mobilize your teams around common objectives while measuring the impact.
Multi-sources
Connect.
With CX First, connect all your operational data from your points of sale, sites, or branches. Centralize key performance indicators (KPIs) such as sales, customer satisfaction, and service quality. With real-time data integration, you gain a complete, up-to-date view of your entire network to facilitate decision-making and operational management. Manage user rights for viewing results, internal and client interactions, creating and managing action plans, and more.
Strategic decision-making
Explore.
Explore your network’s performance through dynamic, customizable dashboards. Quickly identify strengths and areas for improvement for each entity or region. Compare results across different sites to detect gaps and trends. CX First allows you to track critical indicators such as customer satisfaction, sales objectives, and operational quality.
The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First.
Operational impact
Deploy.
Automate alerts in case of underperformance and activate field teams for rapid response. Deploy targeted action plans to improve your network’s operational performance. CX First enables you to track the implementation of corrective actions in real time and measure their impact. This makes management agile and proactive, ensuring continuous improvement of performance across the network.
Discover CX First
Take back control of the customer experience.
CX First: the strategic hub that transforms the voice of the customer into a performance driver.
- Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
- Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries
Explore our other use cases
Semantic Analysis
Turn thousands of text verbatims into clear insights: AI detects key themes, emerging trends, and drivers of satisfaction or dissatisfaction. A strategic compass for your decisions.
Quality Management
Manage the quality of your products/services across the entire network using targeted indicators, regular assessments, and automated corrective actions. A proactive approach to raising your standards.
Autocheck
Enable your field teams to self-audit their compliance and processes via mobile. You benefit from real-time supervision to immediately correct gaps and ensure operational excellence.
Speak with one of our experts
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