Semantic Analysis
Turn thousands of text verbatims into clear insights: AI detects key themes, emerging trends, and drivers of satisfaction or dissatisfaction. A strategic compass for your decisions.
Multi-sources
Connect.
Connect all your sources of textual feedback, including customer verbatims, online reviews, social media comments, and satisfaction surveys. Centralize this data in a single dashboard for in-depth semantic analysis with CX First. Manage user rights for viewing results, internal and client interactions, creating and managing action plans, and more.
Strategic decision-making
Explore.
Explore recurring themes and semantic trends from collected verbatims through CX First’s AI-assisted semantic analysis. With our artificial intelligence algorithms, identify the emotions and sentiments expressed by your customers using precise and dynamic performance indicators. Compare market segments, regions, and time periods to better understand—and anticipate—your customers’ needs and concerns.
The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First.
Operational impact
Deploy.
Implement concrete actions based on the insights provided by semantic analysis. Automate alerts triggered by critical keywords, monitor performance, and adjust your strategies according to real-time customer feedback. This way, proactively optimize the customer experience.
Discover CX First
Take back control of the customer experience.
CX First: the strategic hub that transforms the voice of the customer into a performance driver.
- Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
- Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries
Explore our other use cases
Quality Management
Manage the quality of your products/services across the entire network using targeted indicators, regular assessments, and automated corrective actions. A proactive approach to raising your standards.
Network Engagement
Boost your network’s engagement (dealerships, agencies, branches) by orchestrating targeted campaigns and internal challenges. CX First helps you mobilize your teams around common objectives while measuring the impact.
Autocheck
Enable your field teams to self-audit their compliance and processes via mobile. You benefit from real-time supervision to immediately correct gaps and ensure operational excellence.
Speak with one of our experts
Would you like to address any particular methodology(ies)?