CX First

Futuroscope Testimonial: How CX First Transforms Customer Experience

Discover how our clients use the Connect, Explore, and Deploy modules to turn the voice of the customer into strategic actions — gaining efficiency, clarity, and impact.

Multi-sources

Context & Challenge

Before CX First, our customer data (surveys, field feedback, e-reputation) was scattered across different sources — CRM, Excel files, third-party platforms. This limited our ability to cross-reference signals and have a coherent view of the customer experience.

Strategic decision-making

Explore.

Having the data was not enough: teams needed tools to explore, segment, and compare. Previously, each department worked in silos, with its own reports.

"The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First." — Rémy Treguer, Customer Experience Director, Futuroscope

Operational impact

Deploy.

An insight without execution remains just an insight. Previously, recommendations often stayed on paper — without follow-up or accountability.

Discover CX First

Take back control of the customer experience.

CX First: the strategic hub that transforms the voice of the customer into a performance driver.

  • Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
  • Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries

Explore our other testimonials

Saint-Gobain – Customer Voice and E-Rep Management for 12 Brands

Saint-Gobain – Customer Voice and E-Rep Management for 12 Brands

Saint-Gobain centralizes VOC & E-Rep data from 12 brands in 4 countries using CX First. An AI solution for personalized dashboards, targeted alerts, and local/group action plans.

Compagnie des Alpes – Voice of the Customer and E-Rep for 18 Parks

Compagnie des Alpes – Voice of the Customer and E-Rep for 18 Parks

Compagnie des Alpes uses CX First to centralize and analyze VOC & E-Rep across 18 parks in 5 countries. Benchmarks, AI coding, and action plans optimize the visitor experience.

KIA | Labeling Sites to Boost Quarterly Bonuses

KIA | Labeling Sites to Boost Quarterly Bonuses

KIA uses CX First to monitor sales, after-sales service, and E-Rep against 2,000 competitors. Dashboards, AI coding, and site labeling optimize performance and quarterly bonuses.

Mercedes-Benz Cars Testimonial – How CX First Speeds Up Information Sharing and Network Efficiency

Mercedes-Benz Cars Testimonial – How CX First Speeds Up Information Sharing and Network Efficiency

Discover how Mercedes-Benz Cars leverages the Connect, Explore, and Deploy modules to streamline KPI and field feedback management, ensure precise oversight, and enable continuous improvement in customer satisfaction. Multi-sourced data and massive information sharing.

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