BI – Customer Experience – Management Hub
Adopt a true CX management hub: CX First connects your business KPIs and customer feedback, enriches them via AI, then delivers them in decision-making dashboards. You can visualize trends, anticipate risks, and coordinate actions across your organization.
Multi-sources
Connect.
Easily connect all your customer experience data with CX First through comprehensive integration of CX KPIs. Centralize your data from various platforms (customer feedback, NPS surveys, Google or other platform reviews, mystery shopping, verbatims, etc.) into a single, secure management hub. Via API or secure file upload, you centralize your data securely to feed a unified dashboard for managing employees and their performance. Manage user rights for viewing results, internal and client interactions, creating and managing action plans, and more.
Strategic decision-making
Explore.
Explore your performance indicators directly in CX First through customizable dashboards. Gain a clear view of your KPIs and compare performance by segments, regions, or time periods. Real-time analysis enables you to track key trends and quickly identify areas for improvement in the customer experience.
The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First.
Operational impact
Deploy.
Implement concrete actions based on the analysis of your BI data. Automate alerts for performance gaps, track results, and set up corrective action plans. CX First allows you to efficiently steer your decisions using insights extracted from data, ensuring continuous improvement in the customer experience.
Discover CX First
Take back control of the customer experience.
CX First: the strategic hub that transforms the voice of the customer into a performance driver.
- Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
- Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries
Explore our other use cases
Semantic Analysis
Turn thousands of text verbatims into clear insights: AI detects key themes, emerging trends, and drivers of satisfaction or dissatisfaction. A strategic compass for your decisions.
Quality Management
Manage the quality of your products/services across the entire network using targeted indicators, regular assessments, and automated corrective actions. A proactive approach to raising your standards.
Network Engagement
Boost your network’s engagement (dealerships, agencies, branches) by orchestrating targeted campaigns and internal challenges. CX First helps you mobilize your teams around common objectives while measuring the impact.
Autocheck
Enable your field teams to self-audit their compliance and processes via mobile. You benefit from real-time supervision to immediately correct gaps and ensure operational excellence.
Speak with one of our experts
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