Labeling your Network
Highlight the quality standards of your points of contact (stores, dealerships, agencies) through an internal label. Align customer expectations, create a sense of pride, and communicate strong consistency across the network.
Multi-sources
Connect.
Connect all performance and compliance indicators of your network with CX First for centralized and comprehensive monitoring. The platform aggregates data from your audits, mystery visits, satisfaction surveys, social media reviews, and quality evaluations. With this unified view, you can easily monitor the criteria required for labeling your various points of sale or services. Manage user rights for viewing results, internal and client interactions, creating and managing action plans, and more.
Strategic decision-making
Explore.
Explore labeling data via interactive, customizable dashboards. Compare each entity’s performance according to quality and compliance criteria, identify areas for improvement, and measure adherence to your brand standards. CX First allows you to track labeling scores in real time and highlight best practices to replicate across your network.
The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First.
Operational impact
Deploy.
Implement the necessary actions to obtain or maintain your network’s quality labels. CX First allows you to track the execution of corrective actions identified during audits or evaluations. You can automate alerts for critical gaps and ensure each point of sale meets the criteria required for labeling. CX First provides rigorous, real-time monitoring to guarantee compliance and operational excellence.
Discover CX First
Take back control of the customer experience.
CX First: the strategic hub that transforms the voice of the customer into a performance driver.
- Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
- Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries
Explore our other use cases
Semantic Analysis
Turn thousands of text verbatims into clear insights: AI detects key themes, emerging trends, and drivers of satisfaction or dissatisfaction. A strategic compass for your decisions.
Quality Management
Manage the quality of your products/services across the entire network using targeted indicators, regular assessments, and automated corrective actions. A proactive approach to raising your standards.
Network Engagement
Boost your network’s engagement (dealerships, agencies, branches) by orchestrating targeted campaigns and internal challenges. CX First helps you mobilize your teams around common objectives while measuring the impact.
Autocheck
Enable your field teams to self-audit their compliance and processes via mobile. You benefit from real-time supervision to immediately correct gaps and ensure operational excellence.
Speak with one of our experts
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