Online Reputation Management
Take control of your online image: capture reviews from platforms, analyze trends, respond in real time, and compare your scores against competitors. A differentiating asset to strengthen your credibility.
Multi-sources
Connect.
CX First enables you to connect all review platforms and social media channels where your customers share their experiences. Integrate reviews from Google Reviews, Facebook, Tripadvisor, and other sources to centralize all online customer feedback. Every review is automatically captured and consolidated in your dashboard, providing you with a complete, real-time view of your online reputation. Manage user rights for viewing results, responding to customers, creating and managing action plans, and more.
Strategic decision-making
Explore.
Analyze your online reputation data with CX First’s advanced analytics tools. Track your overall ratings, identify recurring keywords in customer comments, and understand sentiments through semantic analysis. Visualize your performance by channel or platform, and compare over time to detect trends and areas for improvement in your service or products.
The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First.
Operational impact
Deploy.
Automate the handling of critical feedback with real-time alerts and track the impact of actions taken. Deploy tailored, real-time responses to customer reviews and comments. Collaborate with colleagues to implement actions and request context within an action and dialogue zone. Execute concrete actions in response to customer feedback through CX First’s action plans.
Discover CX First
Take back control of the customer experience.
CX First: the strategic hub that transforms the voice of the customer into a performance driver.
- Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
- Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries
Explore our other use cases
Semantic Analysis
Turn thousands of text verbatims into clear insights: AI detects key themes, emerging trends, and drivers of satisfaction or dissatisfaction. A strategic compass for your decisions.
Quality Management
Manage the quality of your products/services across the entire network using targeted indicators, regular assessments, and automated corrective actions. A proactive approach to raising your standards.
Network Engagement
Boost your network’s engagement (dealerships, agencies, branches) by orchestrating targeted campaigns and internal challenges. CX First helps you mobilize your teams around common objectives while measuring the impact.
Autocheck
Enable your field teams to self-audit their compliance and processes via mobile. You benefit from real-time supervision to immediately correct gaps and ensure operational excellence.
Speak with one of our experts
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