Feedback Management
Automatically centralize all customer feedback (reviews, forms, open comments) and let AI classify them, analyze sentiments, detect trends, and generate recommendations. You gain precision, speed, and actionability.
Multi-sources
Connect.
CX First allows you to easily connect all your customer feedback sources:
Satisfaction surveys (NPS, CES, SAT) Continuous feedback Internal surveys or evaluations Ratings and comments from social media and review platforms eNPS and employee surveys Text comments and verbatims
Via API or secure file upload, you centralize your data securely to feed a unified dashboard. Manage user rights for viewing results, responding to reviews and surveys, creating and managing action plans, and more.
Strategic decision-making
Explore.
Explore your feedback data using CX First’s advanced analysis tools.
Access a consolidated visualization of all VOC feedback with performance indicators. Integrate your customer satisfaction KPIs directly into your dashboard for an overview of performance linked to customer feedback. Compare VOC scores by customer segments, regions, or time periods. Semantic analysis and KPI visualization allow you to understand emerging trends, identify areas for improvement, and track performance by segment or period.
The ease of handling and using CX First, along with reliable and attentive contacts, allow me to describe our collaboration as being of very high quality. I recommend CX First.
Operational impact
Deploy.
Automate alerts for critical feedback, track score changes in real time, and measure the impact of your actions. Respond to surveys and online reviews directly from the platform. Collaborate with colleagues to implement actions or request context within an action and dialogue zone. Execute concrete actions based on customer feedback with CX First’s action plans.
Discover CX First
Take back control of the customer experience.
CX First: the strategic hub that transforms the voice of the customer into a performance driver.
- Centralize your data, manage your teams, align your decisions—all in a single platform designed for executives.
- Already 60,000+ connected sites • 200,000 users • 200 clients in 30 countries
Explore our other use cases
Semantic Analysis
Turn thousands of text verbatims into clear insights: AI detects key themes, emerging trends, and drivers of satisfaction or dissatisfaction. A strategic compass for your decisions.
Quality Management
Manage the quality of your products/services across the entire network using targeted indicators, regular assessments, and automated corrective actions. A proactive approach to raising your standards.
Network Engagement
Boost your network’s engagement (dealerships, agencies, branches) by orchestrating targeted campaigns and internal challenges. CX First helps you mobilize your teams around common objectives while measuring the impact.
Autocheck
Enable your field teams to self-audit their compliance and processes via mobile. You benefit from real-time supervision to immediately correct gaps and ensure operational excellence.
Speak with one of our experts
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